Shipping and Payments

Effective Date: April 1, 2026

Website: https://pinetopprovisions.com

1. Overview

This Shipping & Payment Policy outlines how Pinetop Provisions LLC handles order processing, shipping, and payments for purchases made through our website.

2. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays)

  • You will receive a confirmation email after placing your order

  • Once your order ships, you will receive a shipping confirmation with tracking information

We reserve the right to delay or cancel orders if necessary for fraud prevention or inventory issues.

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days (if available)

Please note: delivery times are estimates and not guaranteed.

4. Domestic Shipping (United States)

We currently ship within the United States using trusted carriers such as:

  • USPS

  • UPS

  • FedEx

We are not responsible for delays caused by shipping carriers, weather, or other factors outside our control.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

7. Lost, Stolen, or Delayed Packages

  • Pinetop Provisions LLC is not responsible for lost or stolen packages marked as delivered

  • If your package is missing, please contact the carrier directly

  • If you need assistance, contact us and we’ll do our best to help

For high-value orders, we may require signature confirmation.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect addresses may incur reshipping fees

  • We are not responsible for orders delivered to incorrectly provided addresses

9. Payment Methods

We accept secure payments through Ecwid by Lightspeed, including:

  • Major credit and debit cards (Visa, Mastercard, American Express, etc.)

  • Digital wallets (e.g., Apple Pay, Google Pay — if enabled)

  • PayPal or other payment providers (if available)

All payments are processed securely through third-party providers. We do not store full payment card information.

10. Payment Authorization

By placing an order, you:

  • Confirm that you are authorized to use the selected payment method

  • Agree to be charged the full amount displayed at checkout

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

11. Taxes

  • Applicable sales tax will be calculated at checkout based on your location

  • Customers are responsible for any additional taxes required by their jurisdiction

12. Pricing Accuracy

We strive for accuracy, but errors may occur.

  • We reserve the right to correct pricing errors at any time

  • If an error affects your order, we may cancel it and issue a refund

13. Contact Information

For questions about shipping or payments, please contact:

Email: info@pinetopprovisions.comBusiness Name: Pinetop Provisions LLCWebsite: https://pinetopprovisions.com