Return Policy

Effective Date: April 1, 2026

Website: https://pinetopprovisions.com

1. Overview

At Pinetop Provisions LLC, we stand behind the quality of our products. Due to the nature of certain items we sell, return eligibility varies by product category. Please review the sections below carefully.

2. Return Eligibility (General)

Unless otherwise stated, eligible items must:

  • Be requested for return within 14 days of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging and tags

To initiate a return, contact:info@pinetopprovisions.com

3. Apparel (Clothing & Wearables)

We accept returns on apparel items under the following conditions:

  • Items must be unworn, unwashed, and free of odors or damage

  • Original tags must be attached

Fit & Sizing:We provide sizing information to help you choose correctly. Returns due to sizing issues are accepted within the return window, but customers are responsible for return shipping costs.

We reserve the right to deny returns that show signs of wear.

4. Food & Consumable Products

Due to safety and quality concerns, all food and consumable items are final sale and non-returnable.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery with photos, and we will provide a replacement or refund at our discretion.

5. Premium & Limited Goods

For higher-value or limited-availability items:

  • Returns may be limited to exchanges or store credit only

  • A restocking fee of up to [10–20%] may apply

  • Items must be in perfect, resalable condition

We reserve the right to refuse returns on premium items that do not meet these standards.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale items

  • Perishable goods

  • Opened or used consumables

  • Custom or made-to-order products

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing typically takes 5–10 business days

Shipping charges are non-refundable, unless the return is due to our error.

8. Shipping Costs

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method

  • We are not responsible for lost or damaged return shipments

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include your order number and photos

We will resolve the issue with a replacement, store credit, or refund.

10. Exchanges

We offer exchanges for:

  • Defective or damaged items

  • Apparel size exchanges (subject to availability)

To request an exchange, contact: info@pinetopprovisions.com

11. Order Cancellations

  • Orders may be canceled within 12 hours of purchase

  • Once an order has been processed or shipped, it cannot be canceled

12. Contact Information

For questions about returns and refunds:

Email:info@pinetopprovisions.com

Business Name: Pinetop Provisions LLC

Website:https://pinetopprovisions.com